Frequently Asked Questions
Everything you need to know about booking, therapist arrival, and pay-on-arrival policies.
How does payment work? Do I need to pay online?
No online prepayment or credit card deposit is required. You pay your therapist directly after your treatment in cash (IDR) or via local payment transfer upon arrival.
What does the therapist bring to my hotel or villa?
Our therapists bring everything needed for a luxury spa experience: a professional portable massage table, fresh sanitized towels/linens, organic coconut oils, soothing background music, and natural body scrubs.
Can I reschedule or cancel my booking?
Yes! You can reschedule or cancel free of charge up to 6 hours before your scheduled appointment directly from your customer dashboard.
How do I track my therapist’s arrival?
Once a therapist is assigned and en route, you can open the "Track Your Therapist" page in your customer dashboard to view live arrival status, map position, and estimated travel progress.